1. General content
Information is published in good faith for institutional and educational purposes. Although we seek to review it, it may contain errors, omissions, or details that have changed since publication. Corrections may be reported through official channels.
2. Not a substitute for professional care
Articles, descriptions, illustrations, and administrative replies do not replace a medical history, physical examination, diagnosis, prescription, informed consent, or follow-up by an authorized professional.
Applying general information to an individual situation may be inappropriate. Consult a professional who can assess history, symptoms, medication, risks, and alternatives.
3. Emergencies
The website, WhatsApp, email, and social networks are not emergency or continuous-monitoring services. For severe pain, breathing difficulty, loss of consciousness, major bleeding, risk of self-harm, or another urgent condition, call 9-1-1 or attend the appropriate emergency department immediately.
4. No automatic professional relationship
Browsing the website, reading an article, or sending a question does not by itself establish a professional-patient relationship. That relationship begins when a professional accepts the care and the applicable clinical and administrative processes are completed.
A messaging response used to coordinate an appointment should not be treated as a diagnosis or therapeutic direction unless an authorized professional expressly provides it in an appropriate care context.
5. Results, risks, and images
Treatment outcomes vary with condition, adherence, biological response, and other factors. No image, example, description, or another person's experience guarantees a particular result.
Support images and stock material are illustrative and do not imply that the people shown are patients, professionals, or users of Torre Médica Santa Inés.
6. Professionals and services
A professional or service listing reflects information available when published. Availability, credentials, schedules, and scope may change. Confirm relevant information before arranging care.
Each professional act remains subject to individual assessment, informed consent, technical standards, and the responsibilities established by law and the relevant professional body.
7. Coverage and agreements
Logos and references to insurers, associations, or agreements do not guarantee coverage or payment. Conditions depend on the plan, membership, validity, authorization, exclusion, and requested service and should be confirmed before care.
8. External links and services
Torre Médica Santa Inés does not control the availability, security, accuracy, or practices of third-party platforms and websites. Access is subject to the provider's terms and the user's responsibility.
9. Technical availability
Uninterrupted access, absolute absence of errors, and universal compatibility are not guaranteed. Urgent clinical or administrative information should never depend exclusively on the website or an external platform being available.
10. Legal limits
Any limitation in this page applies only to the extent permitted by Costa Rican law. It does not exclude liability for intentional misconduct, gross negligence, breach of professional duties, or any responsibility that cannot legally be waived or limited.