Terms and conditions

The website is administered by Torre Médica Santa Inés, located at 100 m sur de la Escuela Monseñor Sanabria, San Rafael de Oreamuno, Cartago, Costa Rica. Questions about these terms may be sent to info@torremedicasantaines.com.

These terms apply to the website, its language versions, and communications initiated through its links. Specific medical care, procedures, agreements, or services may also be subject to informed consents, estimates, and particular conditions delivered directly to the patient.

The website provides institutional information, a professional directory, general service descriptions, educational articles, insurer and association information, location, hours, and access to external contact channels.

The website is not currently a telemedicine platform, medical record, laboratory-results portal, payment service, e-commerce service, or automatic appointment confirmation system. Those functions should be considered available only when expressly shown in the interface and covered by specific terms.

Appointment buttons prepare or open a WhatsApp conversation. Sending a message is a request, not a confirmed appointment. An appointment exists only when Torre Médica Santa Inés or the relevant professional confirms the date, time, and other conditions through an authorized channel.

Response times may vary. WhatsApp, email, and social networks are mainly administrative coordination channels and do not guarantee immediate attention, professional availability, price, insurance coverage, or a reserved time slot.

Website information is educational and general. It is not a diagnosis, prescription, second opinion, informed consent, or personalized recommendation and does not by itself create a professional-patient relationship.

Digital channels must not be used for emergencies or conditions requiring immediate assessment. In an emergency, call 9-1-1 or attend an appropriate emergency department. Never delay professional care because of information read on this website.

Service, schedule, professional, and technology descriptions are general and may change. Indications, risks, benefits, alternatives, duration, and fees depend on an assessment and the information in effect when a service is arranged.

No text, image, or button should be understood as an irrevocable offer, promise of results, or guarantee that a service is appropriate for a particular person.

Displaying an insurer, association, professional body, or benefit program reflects information available when published but does not guarantee current affiliation, authorization, full coverage, fees, reimbursement, or automatic acceptance for a specific procedure.

Before care, the person must confirm conditions, exclusions, validity, copayments, authorizations, and required documents with Torre Médica Santa Inés and the relevant entity. Names and logos belong to their owners.

Users agree to use the website and related channels lawfully, respectfully, and safely.

Profiles are prepared from professional information available or supplied for publication. Qualifications, registration numbers, availability, and experience may change; relevant details should be confirmed before care.

Articles may summarize medical or wellness information available on their publication date. Scientific or regulatory developments may make content outdated, and it should be read together with its date, authorship, and medical disclaimer.

The website links to third-party services, including WhatsApp, Facebook, LinkedIn, and Google Maps. Each provider operates under its own terms, availability, and privacy policies. Torre Médica Santa Inés does not control those systems and is not responsible for third-party interruptions, changes, advertising, or content.

An external link is provided for convenience and does not endorse all information, products, or practices at the destination. Review the third party's terms before providing information.

Data processing related to the website is described in the Privacy policy. Users should avoid sending unnecessary clinical or identifying information through open channels. Where care requires additional information, the appropriate channel will be indicated and specific consent may be requested.

Original design, code, text, selection, structure, photographs, videos, graphics, and other content are protected by applicable law. Third-party materials are used under a license, authorization, or applicable legal basis and remain subject to their owners' rights.

Permitted use and restrictions are described in the Copyright notice. An ordinary link to the website may be shared if content is not altered, its origin is not concealed, and no nonexistent sponsorship, association, or approval is suggested.

Reasonable efforts are made to keep the website available and secure, but it may be interrupted by maintenance, updates, provider failures, security incidents, force majeure, or other circumstances. Uninterrupted operation and compatibility with every device are not guaranteed.

Torre Médica Santa Inés may limit access or remove content when necessary for security, legal compliance, or maintenance while seeking to avoid unjustified disruption.

To the maximum extent permitted by law, Torre Médica Santa Inés is not responsible for harm caused by misuse of the website, medical decisions made without an assessment, incorrect user-supplied data, third-party failures, or events beyond its reasonable control.

Nothing in these terms excludes liability that cannot legally be limited or reduces non-waivable patient and consumer rights under Costa Rican Law No. 7472 and other applicable rules. Each professional retains the duties governing their practice, and each service retains its legally applicable guarantees.

These terms may be updated for operational, technical, or legal changes. The current version is the one published on this page with its update date. Changes will not retroactively alter accrued rights or conditions of already contracted services except by valid agreement or legal requirement.

These terms are interpreted under the laws of the Republic of Costa Rica. The parties should first seek to address questions or disputes in good faith through the published contact channels, without restricting access to administrative authorities, professional bodies, data-protection remedies, or competent courts.